Security and Awareness

What is social engineering?

Social engineering is a strategy scammers use. They pretend to be a trusted source and then try to trick people into giving them access to sensitive personal data. Online scammers usually pretend to be a well-known company, using a seemingly logical reason to ask you for your personal data and payments.

How can I avoid social engineering attempts?

There are known security tips and tricks that can help you avoid online scams:

Phishing emails will usually have a sense of urgency or spelling mistakes

Need to contact us? It’s best to open a new tab and go to our official website

Got an email with a link? Try to hover over it to see if the URL looks suspicious, or maybe is missing the known ‘https://’ at the beginning of it

Remember: upenta.com will never ask you to enter your credit card or gift card number via email, text message, or phone

I was recently asked to pay using my gift card over the phone. Is that okay?

Upenta.com will never ask you to share a credit card or a gift card number over the phone. In fact, if anyone tells you to pay by gift card or share a credit card over the phone – for any reason – it is most likely a sign of a scam.

I think I have been the victim of a scam. What should I do?

If you believe you’ve been exposed to an online scam involving Upenta.com, it’s best you contact us as soon as you can. We’re here to help 24/7, so go to Upenta.com/help on the website or access the Help Centre via the main menu in the app.

We and our partners process personal data such as cookies, unique identifiers, and other device data. Some partners may process your personal data on the basis of legitimate interest. View a list of partners to see the purposes they believe they have legitimate interest or and how you can object to it. We and our partners may use your data for the listed purposes, you can manage your choices by clicking Manage Options. You can change your settings at any time, including by withdrawing your consent, by clicking the cog icon at corner or the link at bottom of the page.