Security and Awareness

What is social engineering?

Social engineering is a strategy scammers use. They pretend to be a trusted source and then try to trick people into giving them access to sensitive personal data. Online scammers usually pretend to be a well-known company, using a seemingly logical reason to ask you for your personal data and payments.

How can I avoid social engineering attempts?

There are known security tips and tricks that can help you avoid online scams:

Phishing emails will usually have a sense of urgency or spelling mistakes

Need to contact us? It’s best to open a new tab and go to our official website

Got an email with a link? Try to hover over it to see if the URL looks suspicious, or maybe is missing the known ‘https://’ at the beginning of it

Remember: upenta.com will never ask you to enter your credit card or gift card number via email, text message, or phone

I was recently asked to pay using my gift card over the phone. Is that okay?

Upenta.com will never ask you to share a credit card or a gift card number over the phone. In fact, if anyone tells you to pay by gift card or share a credit card over the phone – for any reason – it is most likely a sign of a scam.

I think I have been the victim of a scam. What should I do?

If you believe you’ve been exposed to an online scam involving Upenta.com, it’s best you contact us as soon as you can. We’re here to help 24/7, so go to Upenta.com/help on the website or access the Help Centre via the main menu in the app.

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