Cancellation Policy & Refund Guidelines

Cancellation & Refund Policy

How cancellations, refunds and date changes work across every booking made on TripFloric.

Official Document Applies to all bookings

1. Policy Tiers Overview

TripFloric ensures full clarity prior to payment. Partner hotels and vacation rentals set one of four standardized cancellation policies for each room or rate type. You will see the applicable policy highlighted on the listing, room selection, and checkout review.

Flexible

100% full refund if cancelled up to 24 hours prior to local property check-in time (typically 14:00).

5-Day Window

Moderate

100% full refund if cancelled at least 5 full days before local check-in date. Cancellations after incur the first night charge.

7-Day Window

Strict

50% refund of the total stay amount if cancelled at least 7 full days before check-in. Non-refundable within 7 days.

Special Discount Rate

Non-Refundable

Specially discounted rate. No refund is granted upon cancellation, but dates may be modified subject to host approval.

2. Cutoff Windows & Timeline

Cancellation cutoffs are measured against the destination's local check-in time (standard 14:00 local time).

Before Cutoff

100% Automatic Refund

Within Cutoff

Standard Tier Fee Applies

After Check-in

No-Show / Host Managed

3. How to Cancel Online

You never have to wait on hold to cancel an eligible reservation. You can initiate a cancellation 24/7 directly from your TripFloric dashboard:

Sign into your TripFloric Account

Click Sign in in the top header and access your traveler profile.

Navigate to "Bookings"

Locate the upcoming stay or tour reservation you wish to amend or cancel.

Click "Cancel Booking"

The system will calculate and display your exact refund amount before you confirm.

Receive Immediate Confirmation

An instant cancellation notification and refund credit receipt are emailed to you.

4. Refund Processing Times

TripFloric initiates refunds immediately upon cancellation. Your financial institution processes the credit according to standard banking timelines:

Payment Method	Estimated Refund Window	Notes
Credit / Debit Card (3D Secure)	3 to 5 business days	Posted directly to original card statement
Apple Pay / Google Pay	2 to 4 business days	Credited to the linked default payment card
PayPal	24 to 48 hours	Immediately available in your PayPal balance
Pay at Property (Guaranteed)	Instant release	No funds were captured; pre-authorization holds are dropped

5. Flight & Travel Disruptions

We understand travel delays happen. If a canceled flight, severe weather advisory, or documented medical emergency disrupts your travel, please submit your airline or official documentation to our concierge. We will work directly with property leadership to request penalty waivers or stay date adjustments.

6. Cancellation FAQs

If you realize an error within 2 hours of booking, contact our concierge immediately. We can often coordinate with property front desks to adjust dates or rebook an alternate room without fees.

No. TripFloric charges zero processing fees on refunds. If your cancellation qualifies for a 100% refund, you receive the exact amount paid.

Yes! You can change the primary guest name under Account > Bookings > Edit Guest Details free of charge prior to check-in.

Questions about this document?

24/7 support support@tripfloric.com

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Cancellation & Refund Policy

Cancellation & Refund Policy

1. Policy Tiers Overview

Flexible

Moderate

Strict

Non-Refundable

2. Cutoff Windows & Timeline

3. How to Cancel Online

Sign into your TripFloric Account

Navigate to "Bookings"

Click "Cancel Booking"

Receive Immediate Confirmation

4. Refund Processing Times

5. Flight & Travel Disruptions

6. Cancellation FAQs

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