Hotel — Cancellations

Can I cancel my booking?

Yes, any cancellation fees are determined by the property and listed in your cancellation policy. You will pay any additional costs to the property.

If I need to cancel my booking, will I pay a fee?

If you have a free cancellation booking, you won't pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property. You will pay any additional costs to the property.

Can I cancel or change my dates for a non-refundable booking?

Canceling a Non-Refundable booking normally incurs a charge. However, you may have the option to request free cancellation when managing your booking. This sends a request to the property, who may decide to waive your cancellation fee. It is not possible to change dates for a Non-Refundable booking, though it is possible to re-book for your desired dates if your waive fees request is successful.

How do I know if my booking was canceled?

After you cancel a booking with us, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders. If you don't receive an email within 24 hours, please contact the property to confirm they got your cancellation.

Where can I find my property's cancellation policy?

You can find this in your booking confirmation.